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Outsourcing
We will help you to establish efficient and uninterrupted operation of your office equipment, software, accounting department, servers and IP telephony. We will support the performance of all systems and give a guarantee for our services.
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Outstaffing
Some companies need certain employees in their staff: in this case we select our specialist or our whole department to work on the client side under the contract.
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Servers
We provide highly qualified specialists to ensure that your servers and networks meet business challenges, and your valuable data is always safe.
What does this mean for your business?
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Cost reduction
By hiring a service company, you reduce the company's expenses for the salary fund of a full-time IT specialist. And you get a proper IT department for a fair price instead of one specialist.
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Processes speed-up
Our staff consists of more than seventy experienced IT specialists who process the requests of all your employees at the same time. There will be no more delays in work due to 1C or mail lags.
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Safety
We build IT infrastructure so that there are no loopholes for cyber-attacks, not only from outside, but also from inside the company. We can set up limited data access for each individual employee.
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Sustainable development
We grow ourselves and help our clients to develop along: we provide consulting services on individual IT projects, help to scale up the business, carry out a quick and efficient relocation of the entire office in one day.
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Flexibility and versatility
If necessary, we contact the client's IT subcontractors: other service, provider and telephony companies. For international offices we work under the management of the head IT department or jointly.
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Control and transparency
We keep records of incoming requests in the CRM system. We analyze requests from the client and work ahead of the curve: if the problem repeats, we look for ways to eliminate it or to optimize the equipment. We provide reports on the work done upon your request.
Cases
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Large enterprise outsourcingHow we built the IT infrastructure of the entire company: head office, main production facility and two large production workshops in Almaty.
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Branch of an international company outsourcingWe work under the guidance of the IT department of the Moscow branch. During the cooperation, the number of incoming requests has been reduced by three times.
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Equipment unification as an outsourcing toolHow we brought all the office equipment of a trading company such as computers, components, servers and software to a single standard.
Who we are
IT Support Group is a large and reliable service company that maintains information systems. We form new standards of IT culture using the knowledge of Kazakhstani specialists and ITIL in order to increase the efficiency of your business.
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1818 years of successful work
We were established at the birth of the IT business in Kazakhstan in 2006. During this time, we have grown from a small business into a full-fledged service company with six departments.
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500500 companies trust us
The well-being of their entire IT infrastructures was entrusted to us by 500 companies from the service, manufacturing, trade, and logistics sectors. We work with 150 companies at the moment.
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9090 IT experts
We employ 90 qualified IT professionals. All our employees undergo continuous internal certification to improve their knowledge and practical skills.
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66 departments
We provide outsourcing, outstaffing, server maintenance, equipment repair, field specialists and consulting services. We process applications with the single-window-system.
IT Support Group core team
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Alexey BelimovGeneral Manager -
Dmitriy ReznichenkoService Director -
Alexandr BasovHead of Service Department -
Andrey ShcherbulovHead of I and II lines of Remote Support -
Alexandra PanarinaHead of Remote Support Department -
Elmira MustafinaField Specialist Coordinator -
Igor AvdoshkinHead of Outstaffing Department -
Leonid KuchinHead of the branch (Shymkent)
Our fortes
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ExpertiseFor 18 years of work, we have accumulated a huge amount of knowledge. This experience is not in vain: we have formed our own training system for masters called The ITSG Institute. Each specialist goes through this training system and takes an exam. According to the results of the exam, the trainee receives the title of junior IT specialist and begins to work independently. The master degree improves qualifications and increases the salary.
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StandardsWe work according to the standards that we have developed ourselves. They are based on the international ITIL practice, as well as on our specialists' own experience. Standards define the criteria for the quality of our work. We guarantee the client high quality based on those parameters. Everyone can read about the standards in the contract and inform us if they are not met.
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Work ethicsFor each new customer, we conduct an express audit of its IT infrastructure: we identify problem points, give advice and help eliminate those flaws. Express audit is carried out free of charge, regardless of whether this customer will continue to work with us or not. Based on the audit, we write a brief which will help other specialists who will work with this customer in the future.
Blog
What are encoder viruses and how can you protect yourself from them
The more of information there are, the more any business processes are tied to it, and the more painful its loss will affect the life of the company.
How to tell if there are viruses on your computer
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Cartridges: change or refill
A cartridge is a consumable for a printer or multifunctional printing device that contains mainly a dye.
How to interview an IT specialist. Challenges, questions and pitfalls
The importance of IT professionals is underestimated. Moreover, regardless of the size of the company the share of «tech persons» relative to specialists in other aspects of activities is very small.
How to defend against cyber-attacks?
News of another data breach due to a cyber-attack on large companies appears almost every day.
How to charge a laptop battery
The main advantage of a laptop today, along with high performance, is its autonomy, that is the ability to fully work in the forest, car or bathroom for as long as possible, where there is no access to electricity.
How to choose a server
Why do you need it in your office and what you should pay attention to In every company there is a period of technological growth, especially when it comes to work in the IT field in the era of the Internet.
How to choose a printer
How to choose a printer for your office? Today people print less and less in offices, at least they try. However the need to get several (or several hundred) high-quality inexpensive printed sheets per day fast is still a vital necessity for every company.
Business information security
What is business information security and how to ensure it? Information security is a set of measures that you take to protect your confidential data, developments, ideas, technologies and, eventually corporate money.
General Manager of IT Support Group
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