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IT outsourcing

We provide outsourcing services for the successful solution of business problems when the company's own IT capacities are not enough. In this case, we act as assistants and take over the entire IT infrastructure of the company.

Remote
support
Field
specialists
Service
center
Equipment and software sales

How IT outsourcing works

4

Report
and consult
3

Take over
your IT tasks
2

Conclude
an agreement
1

Conduct
an audit

Benefits of IT outsourcing

Cost reduction

By hiring a service company, you reduce the company's expenses for the salary fund of a full-time IT specialist. And for a fair price, you get a full-fledged IT department instead of one specialist.
Transparency of IT work

We keep records of incoming requests in the CRM system. We analyze requests from the client and work ahead of the curve: if the problem repeats, we look for ways to eliminate it or to optimize the equipment. We provide reports on the work done on your request.
Processes speed-up

Our staff consists of more than seventy experienced IT specialists who process the requests of all your employees at the same time. There will be no more delays in work due to 1C or mail lags.

Outsourcing

«We understand the importance of uninterrupted office operation, and we also know how different departments of the company depend on the efficiency of business processes in the IT department. Therefore, we are ready to provide high-quality outsourcing of your IT infrastructure. What is IT service for organizations? Outsourcing of IT services is a full-fledged department for replacement and support of full-time IT specialists. Providing outsourcing in the IT field, we will help in the maintenance and repair of computers, networks and servers, protect the office from cyber threats, monitor the correct operation of important programs (1C, CRM, mail clients), refill printers, process user requests through a single call center.
Contact us! Our experience is at your service!»

Dmitriy Reznichenko,
Service Director

In companies where IT is an integral part of the business, it is very important to have an employee you can rely on. We offer as many as 90 masters who specialize in various areas of IT.

We know the specifics
of your business
For 19 years of work, we have worked with 500 companies from various industries and fields.

We expand
IT capabilities
We will optimize existing resources and engage new ones so that your business can grow.

We will provide
reports on the work
We determine KPI and send reports on the results of the achievements.

We will guarantee
the result
We are responsible for the quality of the services provided, technology, recommendations and suppliers.
In manufacturing companies, we act as the main IT assistant and partner. We establish the entire IT infrastructure of production and take over the management of full-time IT specialists.

We adjust
the performance of 1C
We will optimize 1C and install all the necessary components to reduce downtime. We will establish fast and effective communication between departments.

We will update
the equipment
We will carry out an inventory of all your equipment: we will dispose of the old and purchase replacements.

We will create
the infrastructure for
a new branch
In case of expansion of production, we will ensure smooth integration of branches.

We manage your
full-time IT department
We act as a governing body: we will optimize the staff, set KPIs, and make sure that the work of the IT department is beneficial to your business.
We will help your business develop: we have high competence in all areas of IT, and reliable partners that we can vouch for. We work out your requests through SLA, and we solve them quickly and efficiently.

We will conduct an audit of the IT infrastructure
We will check the performance of your IT and give recommendations on how to optimize it.

We will process all the applications
at the same time
We employ 90 IT specialists. This allows us to process a large flow of incoming requests at the same time and reduce the downtime.

We will solve a problem at your place with the help of our field specialists
For problems that need to be resolved on site, we have a full field IT department. They will come, solve the problem, and also pick up and bring the equipment that needs to be repaired.

We will increase the level of satisfaction with
the IT department
We will reduce the number of incoming requests per month and increase the level of satisfaction with the IT department within the company.
The most important thing in our work is the speed and quality of problem-solving. We process all incoming requests within 15 minutes, have a wide range of services: remote support, project management, 1C consultations. We work according to the SLA customized for your company.

We are always in touch
We work 7 days a week, without days off and holidays. We have our own system for monitoring the health of server and network equipment.

We speak English
All of our specialists undergo regular certification in order to increase their expertise in IT. If necessary, we can provide service in English.

We take over communication with your head office
We work under the guidance of head IT departments and adjust our processes and standards to suit you completely.

We solve problems not related to IT directly
We solve problems related not only to IT maintenance, but also to 1C, design works, equipment purchase and logistics.

Outsourcing service system

We work together with you!

IT specialists of remote support are available from 8 a.m. to 12 midnight, on weekends and from 10 a.m. to 10 p.m. on holidays.

MONDAY

8 a.m.

FRIDAY

12 midnight

WEEKEND

10 a.m.

HOLIDAYS

10 p.m.

Process description

We install the Asista outsourcing service system for all clients.

It is convenient software in which you can leave a request and track its progress, view the history of processes by specialist, date or type of request.

Within 15 minutes, we process your request and assign an IT specialist to solve your problem. After that, the appointed specialist will contact you to clarify the details.

The time it takes to solve a problem always differs and depends on the difficulty you are facing. If necessary, we will redirect the request to the field specialists department in order to resolve it right in your office.

Transparency of processes and your honest feedback about working with us are important to us. Therefore, after the request is closed, you can assess the work of the IT specialist and leave your comment.

More about Asista

Calculate the cost for your company

Number of users (computers), 5 000 ₸ per unit

Number of servers, 30 000 ₸ per unit

Do you have IP telephony? (от 20000 ₸)

Do you have video surveillance? (+ 18900 ₸)

You claim that your company has 100 or more employees. In this case, we recommend that you use our outstaffing service.

Estimated service cost per month:*

246 000 ₸

Find out the final cost from our manager*
Before we sign a contract, we conduct an audit (survey of your IT infrastructure)

What's included in the price?

Remote support 7 days a week
Unlimited number of IT specialist visits
Maintenance of office equipment
Network configuration and software installation
Installation of programs required for work (full MS Office package, printer connection)
Installation and update of antivirus software
Installation and configuration of 1C
Configuration and update of Java
Purchase and installation of certificates
Server configuration and maintenance
Monitoring server and network equipment Zabbix

What is outstaffing? This is when we assign one IT specialist or a whole team to work in the client's office

You get a qualified IT specialist and his or her «backup», a substitute specialist, in case the first one gets sick
You do not have to deal with the papers: we work under a standard service agreement, and all personnel documentation is maintained by us
If the company has a problem that the outstaffer can't solve, our department of field and server specialists and the line III of remote support will lend a hand
Outstaffer works not only as an IT specialist, but also acts as an IT manager carrying out all communication with service and server specialists