What does IT outsourcing include?

IT outsourcing involves transferring responsibility for creating, managing and supporting the company's information infrastructure to a third-party organization. IT outsourcing services include:

• management and support of IT infrastructure (configuration, monitoring and updating of servers, networks and equipment);
• system & applied programming (software development to optimize business processes, service automation);
• consultations (analysis and optimisation of IT services costs, advice on implementation and use of new technologies);
• information security (development and implementation of information security measures, security audit, training of information security personnel);
• research and development (implementation of new technologies, innovative products and solutions);
• comprehensive user service (provision of all types of services and support for office programs, applications and computers);
• communication management (installation and configuration of local and global communication networks, IP-telephony, e-mail and other communication systems);
• technical support (providing 24/7 continuous technical support for company employees)