IT outsourcing service system developed by IT Support Group
On June 30, 2022, the IT outsourcing service system «ASISTA» became an object of intellectual property included in the state register of objects protected by copyright ©


ITSM system developed for the Kazakhstani business space
Asista was created to provide a comfortable working environment for our clients' users and increase the efficiency of IT Support specialists. Asista automatizes the routine processes of an IT service, and its design makes it possible for a user to get a necessary support in a couple of clicks.

Asista eliminates the need for direct contact with a support specialist: just explain your problem, our IT master will connect to your workstation or send a field specialist to you, while you can track the status of your request in real time.
Main functions
- Gets applications through the web interface
- Works directly with CRM due to the development of the original API
- Shows the status of requests
- Sends notifications via email to users
- Provides convenient access to the archive of requests of an individual user
- Recognizes the user by ID


How to install Asista
What's new in Asista 1.2
- Three separate modules for requests, archive and notifications
- Improved performance of the request module
- You can activate the previously completed request now
- Access to the archive
- Launch of notification system
- Algorithm for installing the system for new users, authorization and access level was developed


Access levels and roles in Asista
Blog
General Manager of IT Support Group
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