Service center

Our company has its own service center, these are IT masters who diagnose and repair clients' equipment. Service maintenance is always provided along with other our products: outsourcing, outstaffing, software and hardware sales.

Service center

How it works

  • We notify the client and after receiving approval, we start work
    4

    We notify the client and after receiving approval, we start work

  • We estimate the cost of repairing or upgrading equipment
    3

    We estimate the cost of repairing or upgrading equipment

  • We diagnose and make a backup according to standards
    2

    We diagnose and make a backup according to standards

  • We receive equipment from field specialists
    1

    We receive equipment from field specialists

Advantages

  • We reduce your downtime

    We reduce your downtime

    By working with us, you “cut off” the extra time you spend looking for a maintenance contractor. We identify weaknesses, take away equipment that needs to be repaired and then bring it back in fine fettle.

  • We comply with your standards

    We comply with your standards

    For each client, we create a list of standard software that employees need to work. Before putting the equipment into operation, we make sure all the boxes are ticked and install all the necessary programs.

  • We engage our partners

    We engage our partners

    If the competence of our service center is not enough to identify a highly specialized or complex problem, we involve our partners: other service centers from Kazakhstan and Russia (Moscow).

15 years of expertise

“For all the time we have been working, we have accumulated knowledge, experience and expertise in the maintenance of office equipment. This knowledge base helped us form work standards, built processes and develop a training system for interns, who come to work in our service center.”

Alexandr Basov,
head of the service center
Alexandr Basov, head of the service center IT Support Group

Standards

  • We have a separate standard for how to diagnose equipment: it specifies the tools, time and methods for diagnosing the power supply, monitor, memory and hard drive.

    Previously, we used a block-based diagnostic system where each PC block is checked successively. But now having built up new competencies, we are able to combine this process and reduce the verification time to several hours.

    Service center. Diagnostics
  • Our service center has a separate machine designed only for backups of client computers. It is necessary in order to create backups of every computer that comes to us, even if the hard drive works properly.

    The client receives a guarantee that his data is safe and can always be restored.

    Service center. Backups
  • All employees of the service center work using electronic templates and checklists in a special application. This saves time for both us and the client: IT masters of our service center will be able to diagnose or back up equipment on their own without missing any aspect, and the field technician will not waste time for rechecking at the client's office.

    Service center. Check lists

You might be interested in

Outsourcing

Subscription services for complex IT infrastructures.

Outsourcing