IT Wiki - IT Support Group

If we don't ask for IT support, do we have to pay for it?

In practice, it is rare for a client to have no application. Our primary task is to reduce the number of sudden incidents and avoid customer downtime as much as possible.

Depending on the size of the customer's PC fleet, acceptance and correction of weak points takes from 1 to 3 months, this is aimed at reducing the number of applications and supporting the current information system in quiet mode.

Also, the customer does not see some of the requests: there are a number of maintenance works that are performed by our specialists in the background, for example, checking backups and updating software on the server, maintaining IP stations, etc.

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