How can I understand that an outsourcing company operates effectively when I am not an IT expert?

There are several ways to evaluate the quality of the work of an outsourcing company, even if you do not completely understand the IT field:

• Customer reviews. Look for customer reviews of the company on independent resources, such as review sites or forums. Pay attention to the overall tone of feedback, its number and the presence of positive and negative feedback.
• Professionalism. Evaluate how professionally the company you have chosen conducts business communication. Whether they properly and timely draw up documentation, promptly answer your questions, whether they have certificates confirming their professionalism – all this can indicate a good organization of the company's work.
• Projects and clients. Review the projects that the company is implementing and evaluate the quality of their implementation. Also look at what companies co-operate with the outsourcing company you have chosen – the more well-known and respected companies, the more likely that the outsourcing company works with high quality.
• Team. Assess the compliance of the qualifications and experience of the company's employees with the tasks they solve. You shoukd pay attention to the availability of certificates among employees, their hands-on experience, or the overall reputation among IT professionals.

How safe is IT outsourcing for a company?

IT outsourcing can be safe for a business if you select the right service provider and sign a reliable contract. It is important to make sure that the service provider has the necessary expertise and experience in this area, as well as provides an adequate level of security and data protection.

In addition, the company can use the tools to control and monitor the work of the service provider, ensuring the ability to quickly respond in the event of a security breach.

However, it is important to keep in mind that there are always risks associated with transferring some functions of the IT infrastructure to third parties, including the possibility of data leakage, unauthorized access to information, etc.

Before deciding to outsource IT, a company should carefully assess its needs and the risks associated with this model. However, there is no way to insure against information leaks even if there is a full-time system administrator or computer service department.